Frequently asked questions
When will my order ship?
Our current processing time is approximately 7-10 days upon recieving all order details. If you have an order that needs to be rushed please contact us with your detals and order requests, so that we can accomidate you as best as possible.
When will my order be delivered?
Shipping typically takes 3-5 business days within the U.S. Tracking will be provided via email upon being shipped.
*Covid Shipping Delays*
Postal Service Priority Mail® products and First-Class® packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic.
How will this affect delivery of Priority Mail?
Priority Mail's two-day and three-day service commitments will be extended to three days and four days, respectively. Customers will continue to receive improved product tracking and as much as $50 in free insurance.
Will this affect delivery of Priority Mail Express®?
Priority Mail Express service, which guarantees overnight service, and one-day service commitments for Priority Mail will not change.
Will First-Class Mail be delayed too?
There is no impact to First-Class letters and flats. However, First-Class Package Service® two and three day service commitments will be extended to three and four days respectively.
Do you except returns?
-At craftti I want to give me customers the most enjoyable shopping experience, one that will keep them coming back time and time again. That's why if there are any problems with your product/products please let me know as soon as possible. I will always do my best to correct the problem.
-Returns are accepted* but we ask that you notify us of the return within 7 days from the time that you recieved your purchase. Refunds will be issued when item/items are recieved by us. Shipping fees are NOT refunded unless your purchase was damaged in shipping or we made the mistake. Customer is responsible for the costs of returning the item.
*There are restrictions*
Custom or Personalized items are NOT refundable
Clearance items are NOT refundable